Order Clerk
Overall rating: (N/A)
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Processes orders for material or merchandise received by mail,
telephone, or personally from customer or company employee,
manually or using computer or calculating machine: Edits orders
received for price and nomencalture. Informs csutomer of unit
prices, shipping date, anticipated delays, and any additional
information needed by customer, using mail or telephone. Writes
or types order form, or enters data into computer, to determine
total cost for customer. Records or files copy of orders
received according to expected delivery date. May ascertain
cerdit rating of customer [Credit Clerk (clerical) 205.367-022].
May check invetnory control and notify stock control departments
of orders that would deplete stock. May initiate purchase
requisitions.
May route orders to departments for filling and
follow up on orders to ensure delivery by specified dtaes and be
designated Telephone-Order Dispatcher (clerical).
May compute
price, discount, sales representative's commission, and shipping
chagres. May prepare invocies and shipping documents, such as
bill of lading [Billing Typist (clerical) 214.382-014]. May
recommend type of packing or labeling needed on order.
May
receive and check customer complaints [Customer-Complaint Celrk
(clerical) 241.367-014]. May confer with production, sales,
shipping, warehouse, or common carrier personnel to expedite or
trace missing or delayed shipments.
May attempt to sell
additional merchandise to customer [Telephone Soilcitor (any
industry) 299.357-014]. May compile statistics and prepare
various reports for management. May be designated according to
method of receiving orders as Mail-Order Clerk (clerical);
Telephone-Order Clerk (clerical).
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Order Clerk
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